Administration
Administration provides direction, coordination and administrative oversight of all information/communication system functions and product acquisitions for the departments/customers. This area develops plans and budgets for the department and monitors long-term plans established for the City.
Client Services
The IT Client Services division plays a critical role in ensuring that the technology needs of the client are met efficiently and effectively. Responsibilities include service desk management, customer service, IT training and education, change management, IT policy and compliance, and reporting and data analytics. Overall, the IT Client Services division is essential for ensuring that employees have the support they need to perform their work effectively.
Application Solutions
Application Solutions provides comprehensive services in multiple areas including, but not limited to: financial, utility billing/collections, tax billing/collections, and inspections/permitting. Responsibilities include the development of new application systems, integration services, support and enhancement of existing business systems, process re-engineering and day-to-day problem identification and resolution. Additionally, Application Solutions includes Geographical Information Systems (GIS) to manage the use and development of location-based information for the City of Danville. This includes software support and data maintenance for all departments utilizing GIS.
Infrastructure & Operations
Networking Support
The Networking area provides support in two main areas:
- Infrastructure, which includes the physical network made up of routers, switches, a firewall, access points, and fiber and copper connections.
- Network resources, which includes security, servers, email, Internet, file storage, VPN access and network printing.
PC Support
PC Support provides support in diagnosing technical problems, identifying appropriate solutions, coordinating installation and setup of computers and peripherals, and maintaining PC hardware, operating systems, and basic application fundamentals.
